Client Care Coordinator

Responsabilities

• Promote the Vision, Mission, Values and Goals of the company.
• Conduct and participate in marketing/outreach efforts as required.
• Follow up on leads and referrals from family members, caregivers, and other referral sources.
• Build and maintain relationships with contract referral sources. Generate home care patient referrals from existing and potential accounts.
• Document all notes and tasks in the system accurately and timely.
• Liaison between the agency, insurance plan, and patients.
• Follow guidelines and compliance procedures implemented by Ideal Home Health.
• Proactively resolve, manage, communicate, and address matters related to patients and/or caregivers.
• Manage a high volume of incoming and outgoing calls.