Customer Support Expert

Responsabilities

• Manage a high volume of incoming and outgoing calls
• Verify insurance and demographic/data
• Handle scheduling tasks
• Perform data entry operations
• Send and receive documents via fax and email.
• Ability to communicate with clients in a friendly manner.
• Communicate with external organizations via phone, email, and fax
• Collect all documents from patients/ caregivers.
• Follow up on patients/ caregivers and assist them with questions they might have.
• Schedule caregiver calendar and check clock in/ clock out on software.